Reference

The Rules That Govern Your Account With Us

Every account on scstatelottery operates under a clear set of legal terms — covering how we handle your data, what governs your use of the platform, and how disputes are addressed.

State-dependent eligibilityAccount terms apply at registrationUS-based dispute processData handled under applicable lawPolicy updates communicated directly
scstatelottery The Rules That Govern Your Account With Us
POLICY CONTACT PATHS

How to Reach Us on Legal or Policy Questions

Team online

Live Chat

Start a live chat session from the Help icon in your account dashboard. A support agent will pull up your account details and address policy questions directly — no hold queue, no bots for account-level issues.

Email Support

Send a detailed message through the Contact form in your account settings. Include your registered email and the policy section in question. Written responses let you keep a record of the exchange for your own files.

Account Help Center

The Help Center inside your account covers terms summaries, eligibility by state, and payment policy details for PayPal, Venmo, and Play+. Search by topic or browse by category for the fastest path to an answer.

HOW WE PROTECT YOU

Data Handling, Cookies, and Account Security

Your Data and Retention We collect only what is required to operate your account — identity, payment details, and session activity. Retention periods follow applicable US law; you can request a summary of stored data through the Contact form.
Cookie Policy Cookies on scstatelottery track session state, payment flow, and account preferences. You can adjust non-essential cookie settings from the Privacy link in the site footer at any time without affecting your ability to log in.
Account Security Practice Login is protected by one-time passcode verification sent to your registered mobile number or email. Any change to your linked PayPal or Venmo account triggers a secondary identity check before the update goes live.
Requesting Policy Changes To update your data preferences, dispute a transaction, or request account data deletion, submit a written request through Account Settings. We respond within the timeframe required by applicable state consumer law.

Legal FAQs About Your Account and Rights

No. Access depends on state law. We operate only where local regulations permit online casino and sportsbook activity. Check your state's current eligibility status through your account dashboard.

Closure requests trigger a data review. We retain records required by law for a defined period, then delete remaining personal data. You can request a full data summary before or after closing through the Contact form.

US financial regulations require payment identity to match account identity. A mismatch between your PayPal or Venmo registration and your scstatelottery profile suspends the transaction pending a manual identity review.

Submit a written dispute through Account Settings with your transaction reference or the policy section you're contesting. We reply in writing and escalate to a senior review team if the issue is unresolved at first contact.

Core account terms are consistent, but certain provisions — like tax reporting obligations and specific game availability — vary by state law. Your account dashboard shows the terms version applicable to your state.

Any material policy update is emailed to your registered address before the change takes effect. You are not bound by a revised term you did not receive advance notice of — that is our standing commitment.
Reference

Legal

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.